FREQUENTLY ASKED QUESTIONS

Have a read through a list of our frequently asked questions.
If your question is not there, please do not hesitate in contacting us.

FREQUENTLY ASKED QUESTIONS

WHAT ARE THE LIKELY RUNNING COSTS FOR MY NEW SPA?

Electrical running costs depend on use. All Cumbria Hot Tubs are built with a high density foam insulation spray applied to both the reverse of the spa shell and plumbing and the spa cabinet. We call this ‘thermal pane insulation’ – it is the most efficient form of insulation on a spa.

This helps keep running costs to a minimum, However you should budget about a £1 per day or more for swimspas. We supply a range of ECO heat pumps that will cut running costs by up to 70%.

Please contact us for more information.

ARE THEY DESIGNED FOR INDOOR OR OUTDOOR USE?

The top lip of a Cumbria Hot Tub extends beyond the cabinet – similar to your roof overhanging the walls. This important feature ensures that they are ideally suited to outdoor as well as indoor use. Spas look great either indoors or outdoors but it is fair to say that most of our installations are outdoors.

Please contact us for more information.

CAN MY HOT TUB BE USED ALL YEAR ROUND?

Absolutely! Many people tell us about their holiday experiences of their use of a hot spa in the snow! There’s nothing better than sitting in the warm therapeutic waters on a winter’s evening staring up at a starry sky!

Please contact us for more information.

HOW WILL THE SPA BE HEATED?

For your convenience, all equipment is contained within the cabinet of your spa and includes a 3kw electric heater. Our popular range of ECO heat pumps are fitted to all of our spas and swim spas which help reduce running costs by as much as 70%.

Please contact us for more information.

WHAT WARRANTY DO I GET ON MY NEW CATALINA SPA?

We pride ourselves on providing the best Warranty in the industry. On all of our ranges including swim spas, you receive 10 years warranty on the shell structure, 10 years warranty on motors and control systems, and 10 years warranty on the plumbing and shell surface .

No other spa comes with such comprehensive warranties. Please see the warranty terms. The Eurospa and Ocean spa ranges have 5 year warranty on the shell and structure and 2 years on the pumps and control systems. Again please see warranty terms for full details.

Please contact us for more information.

ARE THE SPAS SUPPLIED WITH A SAFETY COVER?

Our spas are supplied with a UL listed safety cover. The cover fits snugly over the top of your spa, is centrally hinged for convenience, and incorporates 2 steel strengtheners. They are 5″ (13cm) thick, tapering to 3″ (8cm) to ensure water drains off. All the covers have a lock for safety.

Please contact us for more information.

CAN I LOCK MY SPA?

We think of everything. Not only with the majority of our spas can you lock the control panel to prevent its use in your absence, the spa cover is also supplied with a lock to secure it over the top of the spa for added safety and to prevent it being blown away.

Please contact us for more information.

ARE SPAS GOOD FOR YOU?

You ask any Doctor – hydrotherapy is world-renowned. Hydrotherapy is a Greek word, with hydro meaning water and therapeia meaning healing. Your spa will increase blood circulation and lower blood pressure, boost the metabolism, remove toxins from your body through perspiration and increase kidney activity. It will also help relieve aching muscles and joints and increases oxidants and nutrients in the skin and repair damage.

But that’s just the benefits for the body. For your mind, your spa will help you sleep, boost mental alertness, sooth anger, increase levels of concentration, improve memory, reduce anxiety and relieve mental fatigue.

Quote ” The beneficial effects of the water depend on the temperature, the depth and the duration of immersion” Dr John Harcup (Chairman of the BSF’s Medical Advisory Committee).

Please contact us for more information.

WHAT POWER SUPPLY WILL MY SPA NEED?

The Catalina range of spas are the best performers on the market and need appropriate power. For this reason, depending on the model chosen, the power supply will be either a 30amp or a 16amp single phase. For swimspas other than our ECO models the power requirement will be higher.

We recommend the installation is carried out by a qualified electrician.

Please contact us for more information.

DO I NEED PLANNING PERMISSION?

No. Planning Permission is not a requirement for your spa, although if it’s positioned on a roof, balcony or upstairs, we recommend that you consult a Structural Engineer.

Please contact us for more information.

DO I HAVE TO CHANGE THE WATER IN MY SPA AND HOW OFTEN?

We recommend that you change the water every 2 – 3 months, depending on usage. But don’t waste it!

A couple of days before you are going to drain the spa, don’t add any more chemicals, remove the cover, switch off the spa allowing the water to cool and use it for watering the garden.

Please contact us for more information.

HOW OFTEN SHOULD I CHANGE THE FILTERS?

You don’t need to change the filters that often. We do recommend that the filters are taken out and cleaned every 2 weeks or more, depending on use.

The filters are best cleaned using our Cartridge Cleaner and left to soak overnight and then simply rinsed with a garden hose before re-fitting.

We recommend that the filters are replaced by new ones every 6 months.

Please contact us for more information.

Have a read through a list of our frequently asked questions. If your question is not there, please do not hesitate in contacting us.

DOWNLOAD BROCHURES

Download our  Hot tubs and Swim Spa brochures

COMPREHENSIVE SUPPORT

FAQ’S and Hot Tub Installation guides

CONTACT US

Please either contact us via telephone or email 

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CALL US ON 01229 317404 OR SEND US AN EMAIL